Feedback Handling Process

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The public and patients can provide feedback through the following methods:

Phone: Contact the Medical Affairs Group Complaints Team at (03) 480-1601.
In-Person Feedback: Visit the Medical Affairs Group Complaints Team.
Online Director’s Mailbox: Click here
Written Correspondence: Address your feedback to:
Medical Affairs Group Complaints Team,
168 Zhongxing Road, Longtan District, Taoyuan City.
Director’s Mailbox: A total of nine suggestion boxes are available.
Fax: Send your feedback to 0953-244-679, Medical Affairs Group Complaints Team.

Feedback received through the aforementioned methods will be managed by the responsible unit, the Medical Affairs Group, at our hospital.

A preliminary response will be sent to the individual providing feedback, informing them that the case has been accepted.

Phone or In-Person Feedback: A response regarding the progress will be provided within one day.
Online Director’s Mailbox: A response will be provided promptly through online communication or by phone.
Written Correspondence, Director’s Mailbox, and Fax: A response regarding the progress will be provided within one day via phone.

The reported issues will be forwarded to the appropriate departments.
The responsible unit will gather feedback from the collaborating units.
A comprehensive report will be submitted to the hospital administration for approval.
A formal response will be issued to the public and to patients.
Closed cases will undergo statistical analysis, while unresolved cases will be monitored and managed.
Coordination meetings will be held to safeguard the rights of the public and patients, as well as to improve the quality of hospital services.

updated date：2025-03-11view：2,321Back