Taoyuan Armed Forces General Hospital

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• Feedback Handling Process

Feedback Methods

The public and patients can provide feedback through the following methods:

• Phone: Contact the Medical Affairs Group Complaints Team at (03) 480-1601.
• In-Person Feedback: Visit the Medical Affairs Group Complaints Team.
• Online Director’s Mailbox: Click here
• Written Correspondence: Address your feedback to:
  Medical Affairs Group Complaints Team,
  168 Zhongxing Road, Longtan District, Taoyuan City.
• Director’s Mailbox: A total of nine suggestion boxes are available.
• Fax: Send your feedback to 0953-244-679, Medical Affairs Group Complaints Team.

Feedback received through the aforementioned methods will be managed by the responsible unit, the Medical Affairs Group, at our hospital.

A preliminary response will be sent to the individual providing feedback, informing them that the case has been accepted.

Response Methods

• Phone or In-Person Feedback: A response regarding the progress will be provided within one day.
• Online Director’s Mailbox: A response will be provided promptly through online communication or by phone.
• Written Correspondence, Director’s Mailbox, and Fax: A response regarding the progress will be provided within one day via phone.

Processing Procedure

• The reported issues will be forwarded to the appropriate departments.
• The responsible unit will gather feedback from the collaborating units.
• A comprehensive report will be submitted to the hospital administration for approval.
• A formal response will be issued to the public and to patients.
• Closed cases will undergo statistical analysis, while unresolved cases will be monitored and managed.
• Coordination meetings will be held to safeguard the rights of the public and patients, as well as to improve the quality of hospital services.