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Social Service Office

Introduction

Since February 1992, our hospital has established a “Psychological Counseling Room”, employing psychological analysts to provide counseling for psychological and social adaptation to military patients in our care. We also collaborate with relevant external organizations to address the adaptation challenges these patients face due to their illnesses. In 1995, with the implementation of National Health Insurance, our hospital introduced a “Social Work Room”, which merged with the “Psychological Counseling Room” to extend services to the general public, thereby enhancing our support for hospitalized patients.

In addition to addressing psychological and social adaptation issues, our focus has expanded to include social welfare consultation services, the referral and utilization of social resources, coordination of doctor-patient relationships, assistance with medical care and patient placement, and the transfer and placement of veterans, among other services. In March 1996, we established a volunteer service team and created a ward service group to provide volunteer assistance in the wards, ensuring that patients without support or those with mobility challenges receive timely non-medical aid. On May 1 of the same year, we launched “Yuan Garden” and the “Spiritual Counseling Room” in our hospital to offer spiritual comfort and support to hospitalized patients and their families who hold religious beliefs.

To provide more specialized services, in August 2001, following the directive of our hospital director, General Wang, we expanded the structure and scope of the “Social Work Room” and established a “Social Service Group”. In December 2005, it was renamed the “Social Service Room” to enhance the quality of our non-medical services and promote a holistic care environment for the body, mind, and spirit in collaboration with other professionals on the medical team.

Service

1. Case Services

  1. Assistance in Utilizing Social Resources
  2. Social Welfare Consultation Services
  3. Support for psychological adjustment and care for patients and their families.
  4. Discharge Placement Services
  5. Case Management for Victims of Domestic Violence and Sexual Assault
  6. Reporting and Managing Suicide Cases
  7. Addressing the Needs of Unidentified and Homeless Patients
  8. Second-stage assessment services for new disability regulations.
  9. Health Insurance IC Card Preference Notation (Palliative Care and Organ Donation)

2. Community Services

  • Enhancing community services and assisting public agencies in organizing large-scale community events and establishing emergency response stations.

3. Volunteer Service Management

  • Volunteer Service Opportunities:
    1. Outpatient Services: Guidance within the hospital environment, on-site and telephone consultation services, assistance with completing registration forms, inquiries regarding inpatient wards and patients, lost and found services, wheelchair lending, delivery of medical records, assistance in transporting elderly and disabled patients for medical consultations, appointment registration services, and mobile services.
    2. Inpatient Services: Assisting patients with admission preparations and transferring information at referral stations.
    3. Emergency Services: Providing assistance to patients with medical-related issues, transporting patients for various examinations, delivering and retrieving emergency specimens and test reports, transferring emergency patients to inpatient wards, offering comfort to patients under observation, assisting with the procurement of daily necessities, and addressing patient needs.
    4. Ward Services: Changing and arranging bed linens and blankets, providing comfort to patients, assisting with admission and discharge processes, transporting patients for various examinations, and aiding in specimen collection.
    5. Pharmacy Services: Assisting in the organization of medication bags for verification, removing machine-generated medication bags, and helping pharmacists locate the correct medication bags.
    6. Rehabilitation Services: Offering support with patient transportation and various temporary assignments.
    7. Dialysis Room Services: Assisting with bed preparation, pricing, medication collection, blood collection, and the packaging of sterilization kits.

Service Hours

  1. Outpatient service hours are available from Monday to Friday, providing three hours of service in both the morning and afternoon.
  2. Emergency Service Area: Available daily for three hours each in the morning, afternoon, and evening.
  3. The ward service area operates from Monday to Friday, providing three hours of service each in the morning and afternoon.
  4. The pharmacy service area operates Monday through Friday, offering three hours of service each in the morning and afternoon.
  5. Rehabilitation services are available from Monday to Friday for three hours each morning.
  6. The dialysis room service area is open from Monday to Friday for three hours each morning.

Future Outlook

  • Continue to engage in ongoing education and training to enhance social workers’ knowledge and skills, thereby improving the quality of professional services.
  • Actively engage with interdisciplinary medical teams to ensure that patients receive comprehensive care through collaboration and professional support, while prioritizing their best interests.
  • Recruit volunteers to offer a variety of services to patients.
  • Integrate community resources to support healthcare services, promote public health, and enhance the hospital’s reputation while fostering positive engagement within the community.
updated date：2025-03-18view：351Back
updated date：2025-03-18view：352Back

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